Olly lounge club

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About us

Inspired by our love for vintage finds and timeless basics, we aim to create a brand that exudes effortless confidence and relaxed, chic style—one that feels inclusive and accessible to all.
At Olly, we’ve built a safe space, and we hope that sense of comfort and inclusivity comes through in both our products and the content we share.

coming soon

summer berry collection

We’re beyond excited to unveil our brand-newSummer Berry Collection!

coming soon

Latest blog post

  • Who said lounge??

    Who said lounge??

    We are beyond thrilled to announce the launch of our brand-new collection, and we can't wait for you to check it out! This season, we’re bringing you the coziest hoodie...

    Who said lounge??

    We are beyond thrilled to announce the launch of our brand-new collection, and we can't wait for you to check it out! This season, we’re bringing you the coziest hoodie...

  • This Is our New favorite tee🎀

    We’re so excited to share our new favorite t-shirt with you! It’s soft, comfy, and perfect for any occasion. Whether you’re lounging at home or out and about, this tee...

    This Is our New favorite tee🎀

    We’re so excited to share our new favorite t-shirt with you! It’s soft, comfy, and perfect for any occasion. Whether you’re lounging at home or out and about, this tee...

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CUTOMER SERVICE

FAQ

ORDERS

What currency are your orders in?

Prices are shown as charged in an automated currency.

  • Norway (NOK)
  • Sweden (SEK)
  • Denmark (DKK)
  • Germany (EUR)
  • Italy (EUR)
  • Netherlands (EUR)
  • Spain (EUR)
  • United Kingdom (GBP)
  • United States (USD)

What is the status of my order?

Once your order has been dispatched from our warehouse, you will receive an email with a tracking number. Please use this to track the transit and see the status of your order.

 

SHIPPING

Where do you ship from?

We ship from our warehouse in the United States.

How long will it take for my order to arrive?

Your order delivery will take around 10-30 days depending on where the order was placed.You can see how many days the delivery is estimated to take in the checkout, before placing your order.

How much does shipping cost?

We offer free shipping for all orders over 100 EUR/USD/GBP. If you do not exceed this amount, your shipping cost and options will be estimated at checkout.

What if my order hasn't arrived?

If your order has not arrived, please look up your tracking number in the shipment confirmation email that was sent out to you. If you still can't locate your order, please email us at Info@ollyofficil.store and we’ll be happy to help.


PAYMENT METHODS

When You're shopping from our site, you can chose from the following options:

  • Visa
  • Mastercard
  • American Express
  • Klarna 
  • PayPal 
  • Revolut Wallet pay

 

VAT, CUSTOM DUTIES & FEES

Do I have to pay VAT, custom duties or fees when shopping at Olly?

Your order is duty free and VAT is included, including any extra charges. Be aware of custom clearance at import charges when the package is displaced to your country.

 

DELIVERIES

DO YOU SHIP TO MY COUNTRY?

We ship to the countries listed:

  • Norway
  • Sweden
  • Denmark
  • Germany
  • Italy
  • Netherlands
  • Spain
  • United Kingdom
  • United States

 

SHIPPING COST

The delivery time varies and ranges between 10 to 30 working days, depending on your chosen shipping provider and delivery method.

When you have chosen your preferred shipping method, the calculated delivery time will be displayed at checkout.

As soon as the package has left the warehouse, you'll get an e-mail with the tracking information so that you can follow your order more accurately.

 

TRACK YOUR ORDER

To track your order, please use the tracking number that's included in the shipment confirmation e-mail.

If you haven't yet received the shipment confirmation e-mail, it means that your package hasn't been dispatched. You will receive the e-mail as soon as your order has left the warehouse.

RETURNS

WHAT YOU NEED TO KNOW

We strive to provide our customers with high-quality products and a positive shopping experience. We understand that sometimes things don't go as planned. If you are not satisfied with your purchase, or if the product is defective or damaged, please contact us within 14 days of receiving your order. We will be happy to help you with the return and to issue a refund.

Returns must be done within 14 calendar days of receiving the order. 

The returned items must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

To ensure a smooth process, please make sure to keep the original packaging and any documentation for reference. We aim to resolve any issues promptly and ensure you're fully satisfied with your purchase.

If you order a product that was purchased to receive a free item and wish to return the purchased item within the 14-day return period, you must also return the free item that came with the order.

For any questions or concerns, feel free to reach out to our customer service team at Info@ollyofficial.store.

 

HOW LONG DOES IT TAKE TO GET A REFUND?

We will issue a refund as soon as we have received and processed your return. Refunds may take up to 30 calendar days after the arrival of the package and the refund will be processed back to the original payment method.

CONTACT US

INFORMATION

Our customer service team is available weekdays 8 am-4 pm CET.

Kindly do not send multiple emails/chats as this can cause delays in responding. We will try to get to you as quick as possible. Thank you<3

 

GENERAL INQUIRIES

Email: Info@ollyofficial.store

Or use our chat in the bottom right corner

SOCIAL MEDIA

You can also reach out to us on Instagram @ollyofficial.store